Optimum's initial response was to blame me for calling a "scammed number" listed on Google, raising doubts about their own listed customer service numbers. This is devastating, especially since I've been a loyal Optimum customer for 17 years and never encountered fraud before. Visiting the store didn't help either they suggested I write a Google review. I can't afford this $700 bill, and despite reporting the fraud, Optimum's customer service only offered a meager $40 deduction, claiming there's nothing else they can do. The scammer used someone else's credit card to pay my bill, which was later reversed due to fraudulent activity, leaving me unaware that my bill wasn't being paid despite receiving confirmations. They initially took $200 and then $160 (for October/November) from my account. It turns out, I was scammed by an Optimum representative in September. Six hours on the phone later, I discovered I supposedly owed Optimum $700 due to rejected payments over the past three months. However, on November 10th, I woke up to no internet/cable. Seemed like a fantastic deal! For both October and November, $80 was deducted from my account, and I received confirmation emails stating a zero balance. I mentioned my intent to cancel services, but the rep assured me it wasn't necessary and offered to help lower my bills to $80 monthly. Back in September, I reached out to what I thought was Optimum Customer Service, followed the regular prompts, and spoke to a representative who had my information on hand. I fell victim to a phone scam orchestrated by someone claiming to be from Optimum. I also think it's time for a class action. I also think it's time to post a letter to the F.C.C. I think it's time to cut the cord, upgrade to YouTube Premium and Roku, MLB & MAX. Optimum's technicians and customer service reps are following deceptive practices and giving misleading information to continuously bolster corporate profits and they tried to deceptively pass this off as my fault. They are forcing me to upgrade my premium service, which constantly gets downgraded every few years. They failed to give me timely information about a system upgrade and the accompanying costs. Optimum is committing WIRE FRAUD because they maniuplated and terminated my recording service. Stealth upselling without prior notification. This is dishonest, and manipulative business practice. Unless I pay an additional $10 a month or $120 a year, I no longer have recording capability. When this failed, I was informed that I would have to pay for an upgrade in service. I terminated the call and went back on line and received online instructions to set up the DVR function in the cloud. When I contacted a posted telephone number for customer assistance, the operator suggested that my building was not properly wired and that I should upgrade to DirectTV. I learned that I no longer have DVR recording service. When I returned home I set up the new box and remote. She gave me a new cable box, a remote, and setup instructions. The customer service rep asked me if I had more than one DVR. When it wouldn't reset I was told "it was broken because I must have disrupted one of the wires." I was told me to return the old box to Optimum and to get a new one. I contacted an online assistant, they rebooted my cable box. Three days ago, my DVR stopped recording when my Program Guide was discontinued. ZERO STAR REVIEW - I have had cable service for 20+ years. Deceptive Operating Practices/FCC WIRE FRAUD
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